Terms & Conditions

General Terms and Conditions

Vida Flores undertakes to treat your personal information as set out in our Privacy Policy.
By using this website or purchasing a product from us, you agree to the collection and use of information as set out in this Privacy Policy.
This website includes an Order Form and Registration Form for use by customers in placing orders and requesting information.
Personal information (email, telephone, physical address of customer or gift recipient) provided is used for the purpose of fulfilling your order or providing further information not for other purposes.
Excepting that Vida Flores may from time to time email Vida Flores members special offers and news on new features and services available on our site.
You can of course opt out of any such communication by nominating to Opt Out.
Customer credit card details are used solely for the purpose of billing for goods and/or services rendered.

Delivery Charges

Delivery options and charges for goods delivered are clearly stated on the Order Form. The customer is responsible for the delivery option selected.

Contact us by phone

Phone +64 9 523 5454
Outside NZ shop hours, please leave a message for next day action.

Shop hours for Vida Flores

Monday–Friday 8.30am – 5.00pm
Saturday by arrangement. 

Emailing your orders

Email messages can be sent to flowers@vidaflores.co.nz

Where to find Vida Flores physical store

We'd love to see you at 12 McColl St, Newmarket Auckland.
Why not drop in and have a look around?

Our guarantee to deliver quality

We stand by our service, our products and our customers.
We provide a 100% guarantee.
We promise to:
  • take the utmost care in processing your order
  • take the utmost care in selecting and preparing your flowers
  • deliver in the timeframe agreed
  • deliver flowers fresh & in luscious condition.
If you should experience any problems, please contact us immediately.

Making payment for your order

We accept the following Major Credit Cards: Visa, MasterCard and American Express.
All prices are displayed in New Zealand dollars ($NZD) and will be charged at the official daily credit card exchange rate at the time of purchase.

When exact flowers are not available

All items show are for general guideline purposes only. All efforts will be taken to duplicate bouquets and arrangements, however due to both seasonal and local availability of flowers we cannot guarantee the exact product shown. Therefore the florist may substitute one or more items to create your order. For special requirements such as colour and particular flowers please ensure you indicate your needs or contact Vida Flores directly to discuss in more detail.

GST included in quoted prices

GST (tax) New Zealand has a Goods & Service Tax of 15%. All prices quoted are GST inclusive.

Vida Flores exchange and returns policy

Vida Flores gifts excluding flowers may be exchanged for gifts of the same value, or where agreed with Vida Flores management for a Voucher.
Simply return the unwanted gift to our store at 12 McColl St, Newmarket, Auckland, New Zealand within one week of purchase.
Returned goods must be unused and in re-saleable condition. Please note—floral gifts are perishable and are neither exchangeable nor refundable.
If we can help with any question, please email flowers@vidaflores.co.nz

Caring for your flowers from Vida Flores

Instructions on caring for your flowers are provided with each flower delivery.
Container presentations:

  • No need to transfer to a vase.
  • Pop a little extra water into the container on delivery.
  • Pouring into the middle of the flowers is best.

Flowers in wraps:

  • Simply remove the water wrapping from the stems, re-cut stems and pop into a vase of water as soon as possible.

Displaying your flowers:

  • Choose a vase best suited to the length and size of stems and flower heads so your display is well balanced.

Vida Flores Flower School and Studio Makers Terms and Conditions

We accept online bookings, you can call us on (09) 5235454 or come into our lovely store at 12 McColl Street, Newmarket, to book and pay. We are unable to reserve your space until full payment is made.

Email us at school@vidaflores.co.nz if you have any Flower School or Studio Makers related queries
If you are unable to attend a class having booked and paid, we are unable to refund due to our intimate class sizes. Feel free to share the love, and give your class to a friend!

We have class size minimums, and in the rare case that we don’t have enough numbers, we may have to cancel the class. We do apologize and we will notify you as soon as possible. You will be offered a full refund or can rebook into another class of the same value (within 12 months of the initial booking).

Vida Flores is not responsible for any theft or injury at our premises or in our classes.
By accepting a place on behalf of a child (under 18 years) you also accept that we are not responsible for any injury that may occur to your child at our premises or in our classes.

We occasionally post photos from our classes on social media, such as Facebook and Instagram. By accepting the terms and conditions you are confirming your acceptance to allow us to post photos of you. Please let us know if you do not wish to be photographed, or have photos of you shared.

We will respect and protect your privacy. Your personal information will not be used for any other purposes than for contacting or informing you about things related to Vida Flores. Your personal information will NEVER be passed on to third parties.

Your booking and payment for a class is considered to be acceptance of our Flower School and Studio Makers Terms and Conditions as outlined above. 

COVID clause 
If you are unable to attend a workshop as you have returned a positive covid test, please notify us within 24hours of the class start time and we will hold your class fee in credit to use on a future workshop. Or we encourage you to on gift it.


Vida Flores Career Course - Terms and Conditions

Vida Flores Career Courses operate under the Vida Flores Flower School, and all Flower School Terms and Conditions apply.

Vida Flores Career Courses are designed and run by Vida Flores.  The certificate gained is not a centralised or recognised NZQA qualification.  The Certificate gained is taught and assessed according to the Vida Flores syllabus, and encompasses those skills required for a person wanting to become a florist.  We do not guarantee employment upon completion of the Vida Flores Flower School Career Course in Floristry.

Once payment has been made, we DO NOT REFUND any part of the Career Course fee of NZD$1495.00 should you decide not to complete part or, there of, the course, or should circumstances occur that prevent you from completing the course.  


At Vida Flores we recognise the importance of privacy protection.
Our policy for dealing with any personal information that you might disclose to us while visiting this Web site is explained below.
The types of personal information that we collect from you will depend on how you use our Web site.
You can be certain that the information we receive about you will be treated as strictly confidential.

The information that we collect when you visit this Web site, and what we do with it

If you visit this site to read or download information, we will record your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded.
This information is used for statistical and web site development purposes, and as market research to support delivering improved customer service.

The circumstances under which we disclose information about you

It is our policy not to sell or pass on any personal information that you may have provided to us through email or this web site, unless we have your express consent to do so.
An exception to this is when we may be required by law to disclose certain information.

How we handle emails

We will preserve the contents of any email message that you send us if we believe that we have a legal requirement to do so.
Emails sent to or by us are routinely monitored for quality control, systems administration and legal compliance purposes.

Vida Flores use of IP addresses

Customer IP addresses may be used incidentally to help diagnose problems with our server or for administrative purposes. IP addresses may be used to gather broad demographic data on customer traffic patterns and site usage.

What happens if Vida Flores is acquired by another entity

On any sale or acquisition of Vida Flores or its assets, any consumer information in the possession of Vida Flores at that time may be transferred to the purchasing or acquiring company.

What to do if you believe the information we hold about you is inaccurate

If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review the relevant information.


The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.

Code updates

We may from time to time update this policy. Amendments to this policy will be posted to this page.


All information, graphics and pictures on this site are owned by Vida Flores. All rights reserved.